The Relationship Between Conflict Management and Nurse Performance in a Secondary-Level Hospital: A Cross-Sectional Study
DOI:
https://doi.org/10.62255/mjhp.v4i1.119Abstract
Conflict is an inevitable phenomenon in hospital settings where multidisciplinary teams work under high-pressure conditions, making effective conflict management essential for maintaining safe and high-quality nursing care. This study aimed to examine the relationship between conflict management strategies and nurse performance at Lavalette General Hospital. A cross-sectional quantitative descriptive study, conducted in accordance with STROBE guidelines, involved 70 nurses selected through simple random sampling. Data were collected using validated instruments adapted from the Thomas–Kilmann Conflict Mode Instrument and a nurse performance questionnaire. Spearman correlation and hierarchical binary logistic regression analyses were employed to assess the association between conflict management and nurse performance. The results showed that 50% of nurses demonstrated very good conflict management, while 48.6% exhibited good performance. A strong positive and statistically significant correlation was identified between conflict management and nurse performance (r = 0.738, p = 0.001). Multivariate analysis further revealed that the collaborating strategy (aOR = 2.43, 95% CI: 1.58–3.74, p = 0.001) and compromising strategy (aOR = 2.03, 95% CI: 1.27–3.25, p = 0.003) were independent predictors of high nurse performance after adjustment for education level and work experience. These findings indicate that effective conflict management is significantly associated with improved nurse performance. Hospitals should therefore implement structured conflict resolution training programs, with particular emphasis on collaborative and compromising approaches, to strengthen workforce performance and enhance patient safety outcomes.
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Keywords:
Conflict Management, Nurse Performance, Hospital Nursing, Thomas–Kilmann Model, STROBE, Healthcare Workforce.References
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